Returns & Exchanges
At Unze London, we are committed to your satisfaction and offer a hassle-free 30-day return policy for all unworn fashion items in their original packaging. Whether you need a different size or a complete refund, our streamlined process ensures a smooth experience for every customer.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Securely place the items in their original box along with all tags and the printed return authorization form to ensure safe transit.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a home collection.
Quality Check & Refund
Once our warehouse receives and inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing