Frequently Asked Questions
Everything you need to know about your Unze London shopping experience.
How long does shipping take for my order?
Standard domestic delivery typically takes 3-5 working days, while international shipping can take 7-14 working days depending on your location and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for unworn items in their original packaging. You can exchange your product for a different size or request a full refund via your original payment method.
How do I determine my correct shoe size?
We provide a comprehensive size guide on every product page. We recommend measuring your foot from heel to toe and comparing it against our UK, EU, and US conversion charts for the perfect fit.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and offer 'Buy Now, Pay Later' options through Klarna and Clearpay in select regions.
Can I track my order once it has been dispatched?
Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the courier's website to monitor your delivery status.
Are your products made from genuine leather?
Unze London offers a diverse range of premium footwear. Material details, including whether a product is made from genuine leather or high-quality synthetic materials, are clearly listed in the 'Product Details' section of each item.